Terms & Conditions

TERMS & CONDITIONS

Please read these terms carefully before you order. By placing an order in our webshop you accept them. Nothing in these terms limits the rights you have under mandatory consumer law. Last updated: 19 October 2026.

The terms in short

The seller is Permafrost Design AS (org. no. 981 311 418 MVA), Oslo, Norway. The shop trades as stories by permafrost at permafrost.no.
You must be at least 18 years old, or have a guardian’s permission, to buy from us.
The price shown at checkout is the total price, including shipping, before you pay. Prices to customers in Norway include 25% VAT.
You have a 14-day right to withdraw from your purchase (return period). You pay the cost of returning the goods.
Consumers in Norway and the EEA have a statutory complaint period of 2 years for faulty goods (5 years for goods intended to last significantly longer).
We do not sell or ship to Russia or Belarus.
Customers outside Norway are responsible for import VAT, customs duties and fees charged in their country.

How to make a purchase

You can shop as a guest, using only your e-mail address and delivery details, or create a customer account. Orders made as a guest are still registered on your e-mail address, so you can create a profile later and see earlier orders.

Choose a product and add it to the cart. Check the cart, enter any discount code or gift card code before you go to checkout, check that name, address and e-mail address are correct, choose a payment method and confirm the order. You will receive an order confirmation by e-mail.

TERMS OF SALE (CONSUMERS)

These terms apply to purchases by consumers, that is, private individuals buying for purposes outside their trade or profession. Consumer purchases over the internet in Norway are mainly regulated by the Norwegian Contracts Act, the Consumer Purchases Act, the Right of Withdrawal Act, the E-Commerce Act and the Marketing Control Act. These laws give consumers rights that cannot be limited by agreement. They are available at lovdata.no. If you live in another country, the mandatory consumer protection rules of that country continue to apply to you, and nothing here limits them. Business customers: see the terms for business customers further down the page.

1. The seller

Permafrost Design AS, org. no. 981 311 418 MVA
St. Halvards Gate 33A, 0192 Oslo, Norway
E-mail: stories@permafrost.no (the shop) or mail@permafrost.no
Telephone: +47 23 24 04 50

Below, “we”, “us” and “Permafrost” mean Permafrost Design AS. “You” and “the buyer” mean the consumer who places the order.

2. The agreement

The agreement consists of these terms, the information given in the order process and any terms specifically agreed. If these conflict, what has been specifically agreed applies, as long as it does not conflict with mandatory law. The agreement is supplemented by the statutory rules that regulate sales of goods to consumers.

3. Prices and taxes

The price shown for the goods, together with the shipping cost and any fees, is the total price you must pay. All prices are in Norwegian kroner (NOK). The total is shown before you confirm the order, and we do not charge costs that were not shown to you before the purchase.

Customers in Norway: prices include 25% VAT.

Customers outside Norway: goods are shipped from Norway. Import VAT, customs duties, taxes and handling fees charged by the destination country, the carrier or customs authorities are not included unless the checkout says so, and are the buyer’s responsibility. We have no control over local customs offices. Check the rules in your country before you order. For orders to the USA, the buyer is the importer of record.

4. Entering into the agreement

The agreement is binding on both parties when we have confirmed your order. The agreement is not binding if there is an obvious error in the offer or in your order, for example a typing error in a price, and the other party knew or ought to have known about the error. If a product is sold out, we may cancel the order and will refund everything you have paid without delay. We will tell you about equivalent products if we have any.

5. Payment

You can pay with the payment methods shown at checkout:

Card and wallet payments through Stripe. You pay on a secure Stripe payment form; your card details are handled by Stripe and are not stored by us.
Vipps (customers in Norway). Follow the instructions in the Vipps app. The amount is reserved when you confirm the order and charged when the order is sent. Vipps requires a smartphone with the Vipps app and a user account.

The goods remain ours until they are paid in full. Please read the terms of the payment provider you choose; it is responsible for handling the transaction.

6. Delivery

Shipping cost is shown at checkout before you pay. At the time of writing: for wooden toys NOK 79 within Norway, NOK 250 within Europe and NOK 350 to other countries; rugs are shipped free of charge.

Estimated delivery time from when the order has been paid: Norway 3–4 working days, EU and the rest of Europe 3–7 working days, other countries 5–9 working days. These are estimates. We send the goods without undue delay, normally within 1–3 working days and in any case no later than 14 days after the order, unless we have agreed otherwise. Orders are shipped with Posten Norge or another carrier we choose, and you will receive a tracking number by e-mail.

The risk for the goods passes to you when you or someone you have named, other than the carrier, has received them. If a parcel is not collected from the pick-up point within the deadline, we may charge a handling fee to cover return shipping and administration costs.

If we have not delivered within the agreed time, you can set a reasonable additional deadline. If the deadline is not met, you can cancel the purchase and get your money back. If the parcel is lost or damaged in transport, contact us without delay (see section 10).

7. Right of withdrawal

When you buy from us as a consumer you have a 14-day right of withdrawal without giving a reason. The period starts when you (or someone you have named, other than the carrier) receive the goods. For orders with several goods delivered separately, it starts when you receive the last one.

How to withdraw. Tell us clearly that you want to withdraw, within the 14 days, by e-mail to stories@permafrost.no or by post to the address above. You can use the form below, but you do not have to. Include your name, address and order number.

Returning the goods. Send the goods back to us without undue delay and no later than 14 days after you told us you were withdrawing. The goods must be returned in the original packaging and, as far as possible, in the same condition and quantity as you received them. You pay the cost of returning the goods. Please mark packages sent from abroad “RETURNED GOODS” to avoid customs charges; any customs charges on returns are your responsibility. Keep proof of postage.

Refund. We refund everything you have paid, including the standard shipping cost, without undue delay and no later than 14 days after we received your notice of withdrawal. We may wait with the refund until we have received the goods or you have shown that you have sent them back. The refund is made with the same payment method you used, unless you agree otherwise.

Reduced value. If the goods have been used more than necessary to establish their nature, characteristics and function, we may deduct the reduction in value from the refund.

Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to other goods excluded by law. We tell you before the purchase if a product is excluded.

Customers outside Norway and the EEA. If the law of your country does not give you a right of withdrawal (for example in the USA), we give you the same 14-day return right as a voluntary service, on the same terms as above (including that you pay the return shipping).

Model withdrawal form (complete and return only if you wish to withdraw):

To Permafrost Design AS, St. Halvards Gate 33A, 0192 Oslo, Norway, stories@permafrost.no:
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____________ . Ordered on / received on: ____________ . Name of consumer(s): ____________ . Address of consumer(s): ____________ . Order number: ____________ . Signature (only if this form is sent on paper): ____________ . Date: ____________ .

8. Returns policy in short

Contact stories@permafrost.no before you send anything back.
You can return the goods within 14 days of receiving them (see section 7).
The goods must be returned in their packaging and in unused condition.
The customer pays the return shipping. We do not offer exchanges, but you can place a new order.
Refunds are made within 14 days after we received your notice of withdrawal; we may wait until we have the goods or proof of postage.

9. Faulty goods and complaints

Customers in Norway and the EEA. You have the rights given by the Consumer Purchases Act (and, in other EEA countries, the national law implementing the EU Sale of Goods Directive). The complaint period is 2 years from delivery, and 5 years for goods intended to last significantly longer. You must complain within a reasonable time after you discovered or should have discovered the defect; a complaint within two months of discovering it is always in time. If the goods are faulty we will, as you choose, repair or replace them if that is possible without unreasonable cost; otherwise you can claim a price reduction or cancel the purchase. We pay the costs of repair, replacement and return of faulty goods. We reply to complaints within a reasonable time and normally within 14 days.

Customers in other countries. We give a limited warranty of 1 year from delivery against defects in materials and workmanship. It does not cover damage caused by misuse, accidents, normal wear and tear, or repairs or changes made by others. We will repair or replace the goods or refund the price, at our choice. This warranty gives you specific legal rights and you may also have other rights that vary by country or state; it does not limit any rights you have under mandatory law.

To complain, contact stories@permafrost.no with your name, order number, a description of the defect and, if possible, photos.

10. Wrong delivery, transport damage and missing parcels

If you receive the wrong goods or something is missing, tell us at stories@permafrost.no as soon as possible, preferably with photos, and we will correct it. If the goods are damaged in transport, report it to us at once, with photos. If you collect a parcel from a pick-up point, report visible damage to the carrier on the spot. If a parcel is missing or the tracking has stopped, contact us and we will investigate with the carrier and either find the parcel or send a new one.

11. Force majeure

Events outside our reasonable control that we could not foresee, such as war, government action, new legislation, embargo, fire, flood, natural disaster, strikes or failure of suppliers, release us from our obligations for as long as the event lasts. If the delay exceeds 30 days, you can cancel the purchase and get your money back.

12. Countries we deliver to, sanctions and export controls

We deliver only to the countries offered at checkout. We do not sell or deliver to Russia or Belarus, and we may refuse or cancel orders where delivery would be contrary to sanctions, export controls or other applicable law, with a full refund.

13. Complaints and disputes

Complaints should be sent to us within a reasonable time, and we will try to solve any disagreement amicably. If we cannot agree, consumers in Norway can contact the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no, tel. +47 23 400 500) for mediation, and we follow the decisions of the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget). Consumers in other EEA countries can get help from the European Consumer Centre Norway (forbrukereuropa.no). The Norwegian Consumer Authority (Forbrukertilsynet) supervises compliance with consumer law.

14. Governing law

The agreement is governed by Norwegian law. If you are a consumer, you keep the protection of the mandatory consumer rules of the country where you live, and you may bring a dispute before the courts of your country of residence.

15. Changes to these terms

We may change these terms. The terms in force when you place your order apply to your order. We may correct obvious errors in product information, prices and stock status at any time.

TERMS OF USE

1. Customer account

You can shop without an account. If you create one, choose a password that only you know and keep it safe; you are responsible for activity under your account. You can change your addresses under “My account”. The delivery address is the one you choose at checkout. You can ask us to delete your account at any time.

2. Product information

We do our best to give accurate product information, but images, descriptions, technical data, prices or stock status may contain errors. Obvious errors do not bind us. Colours may look different on different screens. Products that require instructions come with them, and products where it is required are CE marked.

3. Copyright and trademarks

The content of permafrost.no, including text, photographs, graphics, product designs, layout, trademarks and company names, belongs to Permafrost Design AS and/or its partners and is protected by copyright, marketing and trademark law. It may not be downloaded, copied or used in any other way without our consent or legal permission.

4. Privacy and cookies

How we process personal data and use cookies is described in our privacy policy.

GENERAL TERMS AND CONDITIONS FOR B2B CUSTOMERS

The following terms and conditions apply to all orders placed by business customers on our website. By placing an order, you agree to be bound by these terms and conditions. Please read them carefully before placing an order. If you have any questions or concerns, please contact us at stories @ permafrost.no.

1. Order and acceptance

You can place an order through our webshop by selecting the products and quantities you wish to purchase and providing your contact and delivery details. We will confirm your order by sending you an email with the order summary and invoice. Our acceptance of your order will take place when we dispatch the products to you, unless we notify you that we do not accept your order or you cancel it in accordance with these terms and conditions.

2. Delivery conditions

We will deliver the products to the address you provide us when placing your order. We will use reasonable efforts to deliver the products within the estimated delivery time, but we are not liable for any delays or failures in delivery due to causes beyond our control. The risk of loss or damage to the products passes to you when they are delivered to you or left at your premises.

For orders with a net value of more than 250 Euro is charged a shipping surcharge of 4% to cover shipping costs. Orders with a lower net value than 250 Euro is charged 20 Euro in shipping costs.

3. Terms of payment

The prices of the products are as displayed on our webshop and are exclusive of any applicable taxes and delivery charges. We reserve the right to change the prices at any time without prior notice. You can pay for your order using the payment methods available on our webshop. Payment must be made in full before we dispatch the products to you.

4. Minimum order amount

If the total value of the ordered goods amounts to less than NOK 1,000, the goods will not be delivered. However, the order will remain in our system until the value of goods that can be delivered exceeds the minimum amount. If the customer wishes, urgent deliveries of goods can take place. This also applies if the order amounts to less than NOK 1,000 net. In that case, shipping and handling costs of NOK 100 will be added.

5. Inspection and returns

Inspection and returns. You must inspect the products upon delivery and notify us within 7 days of any defects, damages or discrepancies. If you do not notify us within this period, you will be deemed to have accepted the products as satisfactory. If you notify us of any defects, damages or discrepancies, we will either replace the products or refund you the price and delivery charges, at our discretion. You must return the products to us in their original condition and packaging within 14 days of notifying us.

Faulty deliveries caused by us are credited with 100% and returned by agreement.
For returns that are not caused by errors made by us, the following applies: After agreement with our returns manager, the buyer can be given the right to return. Shipping costs associated with such returns are covered by the buyer. 90% of the item’s purchase price is credited.

Before returning the goods, an agreement must always be made with the return manager at Permafrost.no. This happens by the buyer contacting the return manager and describing the problem. The customer receives a return number. This return number must be marked (readably) on the shipment that the buyer returns.

• Returns of goods with a value of less than NOK 500 net will not be accepted.
• Priced or opened packaging will not be accepted.
• Complaints must be made within 14 days of receiving the delivery.
• In case of deviation from the above rules, the return will not be accepted.
• In the event of transport damage – contact the forwarder. Take care of the packaging.

6. Warranty and liability

We warrant that the products comply with their description and specifications on our webshop and are free from material defects in workmanship and materials for a period of 12 months from the date of delivery. This warranty does not cover any defects or damages caused by misuse, abuse, negligence, normal wear and tear, unauthorized modification or repair, or exposure to extreme conditions. Our liability for any breach of this warranty or any other liability arising from or in connection with the products or these terms and conditions is limited to the price of the products and delivery charges paid by you.

7. Force majeure

We are not liable for any failure or delay in performing our obligations under these terms and conditions if such failure or delay is due to any event or circumstance beyond our reasonable control, such as war, terrorism, fire, flood, earthquake, strike, lockout, pandemic, embargo, governmental action or regulation.

8. Disputes / Conflict Resolution

These terms and conditions constitute the entire agreement between you and us regarding your purchase of the products through our webshop and supersede any prior agreements or communications. These terms and conditions are governed by and construed in accordance with the laws of Norway. Any disputes arising from or relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Norway.

PERMAFROST DESIGN AS

ST. HALVARDS GATE 33A, 0192 OSLO, NORWAY

Phone: +47 23 24 04 50

NO981311418MVA

CONTACT US:

If you have any questions about these terms, contact us at mail@permafrost.no or call +47 23 24 04 50.