Our Return Policy in short

• Contact stories by permafrost – [email protected] –  before returning any items. 
• You can return the product within 14 days of delivery.
• The product must be returned in its box in unused condition.
• To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
• If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact stories by permafrost – [email protected] –  before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts stories by permafrost and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 14 days of delivery. The product must be returned in its box in unused condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. stories by permafrost suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

stories by permafrost will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped internationally, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. stories by permafrost is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, stories by permafrost reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

 

All enquiries: [email protected]